Frequently Asked Questions

Yes. The Free plan costs nothing — no credit card required, no hidden fees. You get unlimited bookings, invoicing, customer management, and schedule management at no cost. We make money only when you process payments through ShipBackHome, where a small platform fee applies. Cash and Zelle payments you collect directly are never charged.

Platform fees apply only to payments processed through ShipBackHome's built-in payment system (powered by Stripe). Free plan: 5%. Pro plan: 4%. Premium plan: 3%. If a customer pays you cash, Zelle, or any other method outside the platform, there is no platform fee at all.

Absolutely. ShipBackHome supports direct import from InvoiceASAP, QuickBooks, Square, and any standard CSV file. Your existing customers, booking history, and invoices come with you — you don't have to start from scratch.

Yes. Many shippers start by using ShipBackHome for new bookings while still using their existing tools for older customers. Over time, you can import everything into ShipBackHome and consolidate. You can also export all your data at any time — you're never locked in.

ShipBackHome supports all international routes from the United States. Current top markets include Jamaica, Haiti, Ghana, Nigeria, Trinidad & Tobago, Guyana, Barbados, and more. You can add any destination when setting up your listing. If your route isn't listed yet, contact us and we'll add it.